Insurance firms, leasing companies and businesses with their own fleet of vehicles need an independent specialist who assesses and records vehicle damage quickly and accurately. “We support them by providing an independent opinion and targeted advice,” says Piet Renses, CEO of DEKRA Claims & Expertise. “Thanks to our diverse team of more than 500 employees, including no less than 250 damage experts, we can always act quickly and efficiently,” he continues. DEKRA also offers assistance in the case of damage to a building or its contents, or industrial damage. Wim Ter Voert, Director of DEKRA Claims & Expertise, explains: “Our specialists are active in all areas. They each have specific knowledge, whether technical, financial or legal, and they often work on assessments which involve significant amounts of money. In such cases, it’s nice to have a partner who helps you to consider every aspect. We can offer a wide range of different services, from specific specialist support right up to business-process outsourcing and secondment.” Focus on providing an independent opinion Varied service offering In line with its certification and testing of products and processes, DEKRA also has vehicle-testing facilities. Business customers and consumers can arrange for mobile testing to be carried out on their premises, but DEKRA has its own professional testing station too. Renses: “Thanks to such a varied service offering, we can provide our customers with a complete package of services. For corporate clients, this means that they can rely on us for certifications and for damage assessments. But we can also help them by performing checks on repairs or maintenance, for instance. They often have a vehicle fleet which can benefit from this kind of service.” “Such customers appreciate working with a partner that is active in so many different areas,” adds Ter Voert. “There is a degree of overlap between all the specialisms. We audit auto-repair chains, for example, who can then demonstrate to their customers that they are a reliable company. Our experts in the various sectors are continually exchanging knowledge, which they then put to good use in their own activities. That’s how we ensure that as many people as possible benefit from all the experience we gain.” Wim Ter Voert, Director of DEKRA Claims & Expertise: “DEKRA offers so much more than merely support with damage management” Piet Renses, CEO of DEKRA Claims & Expertise: “DEKRA can offer corporate customers a total package of services” 16 Active in all areas Safety in the broadest sense of the word - that is what DEKRA offers. In The Netherlands, customers benefit not only from the company’s testing and certification services but also from its damage expertise and national/ international claims management. Just as within the rest of the DEKRA organisation, the focus is always on providing an independent opinion.
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